Customer Service
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Does customer service create a formidable sales channel?
In the last few years, customer service and customer experience have changed to the core. If you ask the top management today in any internet company what is the top priority of the business, the answer would be “Customer Experience” by a long margin. Read more
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Building Brands through Emotional Bonding
Business today generally spend a lot of time and money in the brand building which in a true sense is a huge cost and according to me is not completely justified. In today’s world, it is the emotions which sell a product or service, not ads. If the business doesn’t connect with the prospective customer Read more
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An unforgettable Uber ride…
A usual day and I was travelling to a friend’s place last week. Had a sore back so booked an Uber. The driver came to the location without a call. This was the first time for me in Bangalore where I didn’t have to fight we the driver in order to get him to the Read more
Pokharnatalks 