customer experience
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Does customer service create a formidable sales channel?
In the last few years, customer service and customer experience have changed to the core. If you ask the top management today in any internet company what is the top priority of the business, the answer would be “Customer Experience” by a long margin. Read more
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Customer Support – DNA of a Company which builds a Brand
The team which is always there for the customers, whether its Holi or Diwali or just another day. We are the “Customer Support”. We make sure that our customers are not getting affected at any point, all days of the year. A typical day of ours starts with team logging in all the support channels Read more
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4 years of startups learnings culminated
Over last few years I have worked with many start-ups and entrepreneurs. Over a period, I have learned many things which make complete sense but are generally overlooked and start-ups fall in same pitfalls again and again. This is not to say that I am a guru or any better than anyone. But the things Read more
Pokharnatalks 