Customer Service
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Learnings for better customer experience
“Your customer doesn’t know how much you know until you know how much they care” Customers are affected by very small things much more than anything else. Customers are also human being and understand if something major is not working but when small things doesn’t work out the whole customer experience goes for a toss. Read more
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Customer Service Vs New Customers
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford A loyal customer is worth 10X the value it pays in the first year of being a customer. Having said that it doesn’t mean that we should stop acquiring new customers. Read more
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